Steve, not only did you come off with an edge regarding the article written for Angie's list but you came awfully close to being slanderous. The article was written if you will have read his bio by a very well established professional painter. The issue regarding the deposit was put in question by a responder. I have read your response in full as you suggested, and companies as large as yours are just as likely to use the tricks of the trade as the small guy as you suggest, if not more so. A large company has less oversight and workers get lazy with the boss not looking over their shoulder. I have had experience in this area, and thought that i was dealing with a very reputable company that had been recommended by a couple friends, my insurance company, and my adjuster who had dealt with the company. I had terrible problems with the company, who do full restorations and like your company paint in all areas. To finalize your statement that Established businesses do not cheat customers is completly false and is a very misleading statement. I am suprised that Angies list allowed you to post such an outragious comment. All you have to do is look in the Civil lawsuits section of the Established businesses that are being sued or are under investigation for fraud and cheating their customers!
Oh, where to begin? Let me start with 'watered down paint'. 25-50% before the material gets to the site? Impossible. You would basically be painting with water at that point. It would be less of a hassle, and cost, to simply use proper material. You would be forced to apply three coats instead of two, as the coverage would be horrible. Whatever cost you think might be saved in materials would be lost in labor.

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To solidify this response, we have been in business for over 30 years as a painting contractor. We didn't just paint a couple of houses 25 or 30 years ago, we paint approximately 900-1000 painting jobs per year and operate with 40 professional painters doing commercial, residential and industrial painting. This article on behalf of Angie's List is totally asinine! I was under the impression Angie's List was only carrying "legitimate" contractors with established reputations. This article written is primarily referring to bottom feeding, one man band operations, trying to hustle for a paycheck.

When their bids are successful, contractors meet customers to finalize their requirements and plan the order and timing of work. Contractors estimate the time required for surface preparation, painting several coats and drying time between coats. For interior painting jobs, they might have to allow time for clearing rooms. Exterior painting schedules might be dependent on the weather in different parts of the country. Exterior painting is not practical in very wet or very cold conditions.
As an owners rep and former estimator for a gc i do expect to pay a reasonable deposit say 10 percent and then weekly progress payments. I am asking the painter to book his time and to do the work on my schedule. Most painting companies are not huge operations they will pay their staff weekly. For most repaints i ask for one tinted primer coat and one finish coat for 100 percent coverage. New work gets one tinted primer and two finish coats for 100 percent coverage. The cost of the paint is not really that different for colors or finish. Brands like european fine paint and C2 are more expensive than Ben Moore and sometimes more difficult to roll based on their consistency. Some home depot brands are as expensive as the Ben Moore and of equal quality others aren't. Red paints are notorious for number of coats required and special priming requirements.

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Comment: I used another paint company you recommended and it did not work out. The owner is very nice but his workers never showed up regularly and when they did they did a really sloppy job. Ruined pieces of our furniture with paint, paint on new floors, etc. Not good. We need to find another company to come and finish the job so it is not a large job. Paint two rooms and a bathroom. Also paint trim and fix some of the things the other company did. Just want it done right and within a weeks time frame. The other company took almost 4 weeks and still did not finish.
To win work, contractors generally have to bid against other suppliers. To make an accurate bid, they estimate the time and materials required to complete the job. They measure the area to be painted and discuss the type of finish the customer requires. They assess the quality of the surfaces to work out how much remedial work they must carry out before painting. They might have to remove old paint or wall coverings, or repair cracks and other damage. They also calculate the cost of any essential equipment, such as scaffolding for exterior walls.
There's no absolute formula for picking the best paint for your home. Most paint manufacturers offer a wide variety of paints ranging from good to better to best. As a general rule, budget how much you want to spend on the project and then buy the best paint you can reasonably afford, because cost is an excellent indication of quality. Expensive paints contain more pigments than bargain paints, so they produce a thicker, longer-lasting, more protective coating.
The materials of the home’s facade should be considered before painting your home. When painting flat surfaces like siding or wood, you can opt for standard outdoor paint. When painting a textured surface like stucco or brick, “elastomeric” paint is a much better choice. This type of paint can stretch more than normal paint, which allows it to bridge over small gaps and crevices, painting smoothly over texture.
CertaPro Painters® is the largest franchised residential and commercial painting company in North America. CertaPro has more than 350 locally owned and operated businesses in the United States and Canada. Since 1992, CertaPro Painters has created a customer experience that is unmatched. This is what has made us North America’s Most Referred Painting Company.®

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Those who do hire a professional have every reason to make sure they hire the best one available. Since interior painting projects are often very different from exterior, it makes sense that many companies specialize in one or the other. When discussing your project with prospective contractors, make sure to ask about which type of painting they consider their specialty. You also want to make sure the company you hire was chosen for characteristics other than the bottom-line price. Since painting projects are technically less demanding than other home improvement tasks, there is a much greater chance of running into companies with inadequate experience or poor business practices. For such companies, a low-ball estimate is really the only enticement they can provide. It’s also enough to lure in many homeowners. When entering a painting project (especially an exterior project), hiring a company with a good reputation for service and performance is far preferable to hiring one based on a bargain estimate. The best companies often have to charge a little more to keep good help, equipment in good shape and get the job done right. Remember, if going with a low estimate leaves you with a paint job that fades or chips prematurely, you’re not saving any money at all!
If a quote seems high, ask the contractor what is increasing the price point. Perhaps it's something that can be negotiated, or maybe this business is just overpricing their services. On the other hand, be skeptical of any price points that seem unfathomably low. There could be a reason their prices are below the industry norm - perhaps their quality standards are uncommonly low, too.

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